Get in Touch
We Would Love to Hear From You
Whether you have questions about our handcrafted furniture, need help with an order, or want to discuss a custom piece, our team is here to help.
Contact Methods
Visit Our Showroom
See our pieces in person
847 NW Everett St, PortlandSend Us a Message
Fill out the form below and a member of our team will get back to you within one business day. For urgent matters, please call us directly.
Visit Our Portland Showroom
Experience our handcrafted furniture in person. Our showroom features our full collection, including pieces you can touch, sit on, and truly appreciate. Our design consultants are on hand to help you find the perfect pieces for your home.
Address
847 NW Everett Street
Portland, OR 97209
Parking
Free 2-hour street parking available on NW Everett and surrounding blocks. Additional parking at the SmartPark garage on NW Davis Street, just 2 blocks away.
Public Transit
Take the MAX Blue or Red line to Old Town/Chinatown station. We are a 5-minute walk from the station heading west on Everett Street.
Business Hours
Stop by during our showroom hours or schedule a private consultation for after-hours appointments.
Showroom Hours
| Monday - Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | 12:00 PM - 5:00 PM |
Customer Support
| Phone Support | Mon-Fri 9AM - 7PM |
| Email Support | 24/7 (1-day response) |
| Live Chat | Mon-Sat 10AM - 6PM |
Private Consultations Available
Need to visit outside regular hours? We offer private consultations by appointment for custom projects and large orders. Call us or email to schedule.
Shipping & Returns FAQ
Have questions about getting your furniture delivered? We have answered the most common ones here. For anything else, reach out to our team.
Visit Help CenterShipping times vary based on the item and your location:
- In-stock items: 2-4 weeks for delivery within the continental US. We use white-glove delivery service, which includes in-home placement and packaging removal.
- Custom orders: 8-12 weeks production time, plus 2-4 weeks for delivery. You will receive progress updates throughout.
- Small items & accessories: 3-7 business days via standard shipping.
We want you to love your furniture. Here is how returns work:
- 30-day satisfaction guarantee: If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Items must be in original condition.
- Return shipping: We provide free return pickup for defective items. For change-of-mind returns, a flat fee of $149 applies for furniture and $29 for small items.
- Custom orders: Due to their personalized nature, custom orders are final sale. We work closely with you during design to ensure satisfaction.
Currently, we ship to the continental United States, Alaska, and Hawaii. For Alaska and Hawaii, additional shipping charges apply based on item size and weight. We are working on expanding to Canada soon. For international inquiries, please contact us directly and we will do our best to accommodate your request through our freight partners.
Yes! Local pickup is available at our Portland showroom for most items. This is a great option if you want to save on shipping or prefer to transport items yourself. When checking out, select "Local Pickup" as your delivery method. We will notify you when your order is ready, typically within 3-5 business days for in-stock items. Please bring a suitable vehicle for larger furniture pieces.
While rare, shipping damage can occur. If your item arrives damaged, please note any visible damage on the delivery receipt, take photos of the packaging and damage, and contact us within 48 hours. We will arrange for a replacement or repair at no cost to you. Our white-glove delivery team inspects items before leaving, but if damage is discovered after unpacking, we will still make it right.
Once your order ships, you will receive an email with tracking information. For white-glove deliveries, our delivery partner will contact you to schedule a specific delivery window. You can also log into your account on our website to view order status and tracking details. For custom orders, you will receive production updates at key milestones.
Ready to Start Your Furniture Journey?
Browse our collection of handcrafted pieces or schedule a design consultation to create something truly unique for your home.